Mec London

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4.5

( 8 reviews )

Sporting Goods, Department Stores

Open 10:00 AM - 08:00 PM See Hours

1051 Wellington Rd, London, ON N6E 1W4, Canada +1 5196-686-657

MEC London is a prominent brand known for its commitment to providing high-quality outdoor gear and clothing. With a strong presence in the market, MEC London has built a reputation for delivering exceptional products that cater to the needs of outdoor enthusiasts. Offering a wide range of gear for activities such as cycling, climbing, and backpacking, MEC London ensures that customers have access to reliable and durable equipment. In addition to its focus on outdoor gear, MEC London also offers a selection of clothing designed for outdoor activities, emphasizing comfort, functionality, and style. With a user-friendly website and convenient payment options, MEC London strives to provide a seamless shopping experience for its customers. Committed to promoting an active lifestyle, MEC London continues to be a trusted brand in the outdoor industry.

Amenities and More

Service options
- Kerbside pickup
- In-store shopping
- In-store pick-up
Payments
- Credit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly

Reviews

4.5/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Andrew sharrow

March 22, 2024

Have had a terrible experience with customer service without any ability to even get a response. I ordered a backpack online that said available for pick up next day and it decided instead to ship it from another store, ignoring the inventory in the local store. That was unfortunately being delivered too late beyond the time frame I needed it. Instead, I purchased one somewhere else and called to cancel the order. Customer service originally said no problem email us once it ready for pick up and we will cancel it. I've emailed 4 times with no response over 2 and a half weeks. Furthermore, I spoke to someone in the store who said sorry we can't help you, and then customer service who said it would be refunded (shocker, it hasn't) and I still keep getting emails ready for pick up. I can't speak to the product, but the customer service has been a nightmare to deal with. I still don't have the product, nor my refund. Word of caution, don't bother with ordering online for pick up in store - they don't know how to deal with orders and help you if you have an issue. Update - still no response.

Chad spaulding

March 22, 2024

Bought my indoor cycling trainer here and it was very seamless. Shout out to Ken for the fantastic service! I showed up a day earlier due to prior commitments falling through — despite the inconvenience, he set up the particular trainer I was interested it, let me do a bit of a demo, and answered all my questions about it! Finished up my first ride the other day and it was absolutely perfect.

Tamasha brown

March 22, 2024

The people inside the store were lovely…Their customer service (outside of their store) is one of the worst I’ve encountered. I tried calling their customer service number multiple times and was advised, due to long wait times, to leave my number for a rep to call me back. Never happened. I finally tried their chat on their website and after “long wait times” was advised to send an email. After sending an email, I’ve still never received a reply. All I wanted to do was cancel a pickup order. Any other retail clothing store I can typically reach a rep within minutes. You guys have a lot of catching up to do in that regard. And this was my first purchase with MEC ever. Not a good look.

Mauro camanho

March 22, 2024

I went into the store not expecting to find what I was looking given how late we are into the summer but was pleasantly surprised. The Customer Service Clerk "Malley" was exceptional. This young lady went above and beyond to ensure my satisfaction and didn't rush me along which I sincerely appreciated. I am very satisfied with my purchase and with MEC; it did NOT disappoint.

Kevin mcintyre

March 22, 2024

I intended to purchase a carry-on backpack to use for hiking. On August 16, I called the store to ask a few questions about the backpack, the adjustments, etc. and a staff member advised not to buy this particular backpack for hiking and explained why. The staff member could have encouraged me to make the purchase but instead of securing a sale for the company, he honestly stopped from buying a product that would not serve the purpose I wanted it for. I would like to express my appreciation for such honest advise and expertise. I would like to add that each time I deal with MEC staff, I receive a very high quality service. This makes me really trust MEC and I will be a lifetime customer as a result.

Charles sinnott

March 22, 2024

Made an online order, they canceled it without giving me an explanation or even letting me know. Customer service really needs to be improved.

Tone m

March 22, 2024

Great outdoors shopping with massive choice across most outdoors activities. Staff very helpful too. Their prices are good too and I find them consistently lower than other shops.